- Troubleshooting

What can I do if I can't log in to my account?

First of all, make sure that you enter the correct login details and in case you don't remember your password, please use Forgot Password option. We are also recommending to use Google Chrome or Mozilla Firefox browsers for the most effective platform performance. If the issue persists, do not hesitate to contact our Customer Support.

Why can't I open/close a trade?

Make sure that you are trying to open/close trade within the asset's Trading Hours. If the market is open and you still can't open/close a trade do not hesitate to contact our Customer Support.

Why is my credit/debit card deposit not going through?

There might be a limit or block on your card for online purchase or international transactions. In order to confirm the exact reason for deposit decline we suggest you to contact the phone number on the back side of your card.

What to do if I experience problem with connection or my trading account?

Please check your internet connection and try clearing your browser cache and cookies. In case the issue persists, do not hesitate to contact our Customer Support for further assistance.

How safe are my scanned credit card information details?

Please note, that LibraFG is a regulated company and your documents are absolutely safe with us. Pay attention to the instructions before you send your documents. Please also note, that we use the 3D Secure v2 standard, which is a payment card authentication method used to protect online transactions.

Troubleshooting

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